habaji Frequently Asked Questions

habaji requires a valid National Identity Card (NID) or passport to complete KYC verification. You may also be asked to provide a selfie holding your ID document and, in some cases, a photo of the payment method you used for deposits (for example, a screenshot of your registered bKash or Nagad account). KYC is mandatory before your first withdrawal can be processed and is a one-time step for most players.

No — each player is permitted exactly one habaji account. Operating multiple accounts is a violation of habaji's Terms and Conditions and may result in the immediate suspension of all associated accounts, forfeiture of any pending withdrawals, and cancellation of bonus balances. If you have accidentally created a duplicate account, contact support at [email protected] immediately to merge or close the duplicate before it is flagged by the system.

You can reset your habaji password by clicking the "Forgot Password" link on the habaji Login page and entering your registered mobile number. A one-time reset code will be sent to that number via SMS. Enter the code, set a new password, and you will be logged in immediately. If you no longer have access to your registered phone number, contact habaji support at [email protected] to verify your identity through an alternative method.

To permanently close your habaji account, send an email to [email protected] with the subject line "Account Closure Request" from your registered email address. The support team will verify your identity and process the closure within one business day. Any remaining balance will be returned to your verified withdrawal method before the account is deactivated. If you prefer a temporary break rather than full closure, consider using the time-out or self-exclusion tools available in your account dashboard.

Nagad deposits on habaji are processed almost instantly and are typically reflected in your account balance within two to five minutes of the transaction being confirmed on the Nagad network. In rare cases during peak hours — particularly during live BPL or IPL match windows — processing may take up to fifteen minutes. If your Nagad deposit has not appeared after thirty minutes, contact habaji support with your Nagad transaction reference number and the deposit will be credited manually after verification.

The minimum deposit on habaji is ৳200 for mobile money methods including bKash, Nagad, Rocket, and Upay. For local bank transfers through Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank, the minimum is ৳500 due to processing fee structures. There is no maximum single deposit limit for most players, though high-value deposits above ৳100,000 may trigger an additional KYC check to comply with platform security requirements.

The minimum withdrawal on habaji is ৳500 for bKash, Nagad, Rocket, and Upay. Bank transfer withdrawals require a minimum of ৳1,000. Withdrawals are processed to the same payment method used for deposits — you cannot withdraw to a different bKash or Nagad number than the one linked to your habaji account. This policy protects against fraudulent withdrawal attempts and ensures your funds always return to a verified account holder.

habaji processes most withdrawal requests within one to three hours for bKash and Nagad during standard hours (8 AM–midnight Bangladesh Standard Time). Bank transfer withdrawals typically take one to two business days depending on your bank. Your account must have completed KYC verification before any withdrawal is approved. Withdrawals submitted during late-night hours or on public holidays such as Eid or Victory Day may take slightly longer but are still processed in the order they are received.

habaji does not charge platform fees on standard deposits or withdrawals made via bKash, Nagad, Rocket, or Upay. However, your mobile money provider may apply their own standard send-money or cash-out charges on their end — these are set by bKash or Nagad independently and are not controlled by habaji. For bank transfers, some banks apply a nominal inter-bank transfer fee which is also outside habaji's control. All amounts credited to or debited from your habaji balance are shown in full Bangladeshi Taka with no hidden deductions by habaji.

Yes — all slot games on habaji are sourced from certified third-party game studios including Pragmatic Play, NetEnt, and Microgaming, whose Random Number Generators (RNGs) are independently tested and audited for fairness. The RTP (Return to Player) percentage for each slot title is published by the game studio and available in the game information panel. habaji does not modify game mechanics or RTP values — the outcomes you experience are governed entirely by the studio's certified RNG.

Aviator, developed by Spribe, is a multiplayer crash game available on habaji where a plane takes off and a multiplier rises from 1x upward. You place a bet before the round starts and cash out at any multiplier before the plane "crashes" — if you cash out in time, your stake is multiplied by the value shown. If the plane crashes before you cash out, your bet is lost. Each round's crash point is determined by a Provably Fair algorithm that players can independently verify, ensuring no outcome is manipulated.

Yes — habaji is fully optimised for mobile browsers on both Android and iOS devices. The entire platform, including live casino tables, slot games, Aviator, Mini Baccarat, and cricket betting, runs smoothly in a standard mobile web browser without requiring any app download. Simply visit habaji.club in your phone's browser, log in, and play. For the best experience, use an up-to-date version of Chrome or Safari on a stable internet connection — a 4G or Wi-Fi connection is recommended for live dealer games.

Mini Baccarat on habaji follows standard baccarat rules — you bet on the Player hand, the Banker hand, or a Tie before cards are dealt. Two cards are dealt to each hand; hand values are calculated using only the last digit of the total (so a 7 and 8 = 15, which counts as 5). The hand closest to 9 wins. A third card may be drawn according to fixed drawing rules. The Banker bet has the lowest house edge and is the most popular choice among habaji players. All rules are shown in the game interface before each round.

A wagering requirement specifies how many times you must bet the bonus amount before any winnings derived from that bonus can be withdrawn from your habaji account. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you must place a total of ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically count at 100%, while live casino table games may contribute at a lower rate. The exact contribution rates are listed in each promotion's terms.

habaji runs ongoing promotions for existing players that may include free spins on selected slot titles, reload bonuses on weekly deposits, and seasonal offers tied to events such as BPL season, Eid, or Pohela Boishakh. Available promotions are listed in the Promotions section of your account dashboard and are updated regularly. habaji does not send unsolicited bonus offers via external channels — all legitimate offers will be visible directly inside your logged-in account, so always check there first.

No — bonus funds on habaji cannot be withdrawn directly. They must first meet the wagering requirements specified in the promotion's terms before any winnings are eligible for withdrawal. Your account balance is split into real-money funds and bonus funds; real-money funds are always used first when you place bets. If you prefer not to accept a bonus, you can decline it on the promotions page before making your deposit — some players prefer to keep their balance entirely as withdrawable cash with no wagering conditions attached.

habaji protects your data using industry-standard 256-bit SSL encryption on all pages and transactions. Personal information collected during registration and KYC is stored securely and is never sold to third parties. Payment details such as your bKash or Nagad number are masked in account displays and accessible only to authorised internal systems for transaction processing. You can review how habaji collects, stores, and uses your data in full detail on the Privacy Policy page.

The minimum age to register and play on habaji is 18 years. This is a strict, non-negotiable policy. Age is verified during the KYC process using your National Identity Card or passport. Any account found to belong to a person under 18 is immediately suspended and all associated funds are frozen. habaji takes underage gambling seriously and encourages all players to keep their account credentials private, particularly in households with younger family members.

habaji provides deposit limits, loss limits, session time reminders, cool-off periods, and self-exclusion tools accessible from your account dashboard. To set a deposit limit, go to Responsible Gaming settings in your account and enter your preferred daily, weekly, or monthly cap — reductions apply immediately, while increases have a mandatory 24-hour delay. To request self-exclusion for six months or permanently, email [email protected] with the subject "Self-Exclusion Request" and your account will be suspended within one business hour.

If you feel that gambling on habaji is starting to affect your finances, relationships, or mental health, act immediately — do not wait until the situation worsens. Use the self-exclusion or time-out feature in your dashboard, or contact habaji support at [email protected] to have your account restricted. Our support team is trained to handle these requests with full confidentiality and without judgment. You can also review the detailed guidance and self-assessment tools on the habaji Responsible Gaming page to better understand your situation.